FAQs and Info

Can I track my order?

Standard UK Delivery & Next Day Delivery.
To track your parcel, please use the tracking ID found in your despatch confirmation email.

Can I change or cancel my order?

Once you have placed your order and it has been confirmed, we are not able to make any changes. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to change an order.

The good news is if you do find you have placed an order you no longer require, our returns process is quick and easy.. See our Returns Policy for details

The Consumer Protection (Distance Selling) Regulations 2000 give you the right to cancel your order and receive a refund of all charges in certain circumstances. For further details on how to do this, please see our Terms and Conditions

What do I do if there is a problem with my order?

If an item is missing from your order, please contact us via email using our contact form to let us know so we can sort it out quickly.

If an item in your order is damaged, we’re really sorry. Please send an email to our customerservice@yenom.shop attaching photos which clearly show the damage. If something you buy turns out to be faulty, we recommend you take it back to store, so we can assess the item. If the item is faulty we will give you a refund or exchange the item if possible.

You’ll need to take some proof of purchase with you, such as your despatch note. Contact our Customer Service team by sending an email tocustomerservice@yenom.shop. Our opening hours are:

Monday – Friday: 10:00 to 17:00
Saturday: 10:00 to 14:00

What if something is faulty or not as it was described online?

If something you buy turns out to be faulty we recommend you contact our Customer Service team by sending an email to customerservice@yenom.shop to discuss the best way to proceed.

If the item is faulty we will give you a refund or exchange the item if possible. If the item is not faulty but has suffered from excessive wear and tear, misuse or malicious damage, we will discuss the situation with you. We will not be able to offer a refund in such cases.

Do you offer a gift wrapping service?

We currently do not offer gift wrapping as part of our service.

Do I need to login to my account to place an order?

No, you can use our quick and easy Guest Checkout if you’re in a rush and don’t want to log in. Obviously we think it’s best to log in so you can keep a record of your purchases, but the choice is entirely yours!

We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). For more information about how we manage personal information please click here to see our Privacy Policy.

Why do you need my email address?

We use your email address as a unique means of identifying you. We will use it as your login name for your account with us, and any communications regarding your order will be sent to this address. View our Privacy Policy to see how we take care of your personal details.