Returns


How do I return something I bought online?

At Yenom shop we take extra care and attention in the making of each of our candles and wax melts to ensure we deliver a high-quality product our customers will enjoy. However if for any reason you are unhappy with your purchase, please do not hesitate to get in touch with us.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. We do not cover postage costs for returned items at this time.

To start a return, you can contact us at customerservice@yenom.shop.

Items sent back to us without first requesting a return will not be accepted.

 

Return Address

Returns should be posted to the following address:

Yenom LTD
16 Devonshire Road
London
N9 8LU

Please include in your package a signed letter stating the reason for your return and the original receipt.

 

Refunds

We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the transaction.

 

Return Exceptions

Some items can not be returned if they are opened and or used.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can resolve the issue as soon as possible.

Please note that we may require images and/or videos of any damage for our records.

Statutory right to cancel

If you are a consumer (i.e. you are not a business) you have the right to cancel your contract with us and receive a full refund. You have 14 days from the day on which you receive your order to notify us that you wish to cancel, and you may do so by writing to us at customerservice@yenom.shop  . If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order). You must then return your order in full without delay, either by post (at your own cost and risk). All goods contained in your order must be returned in their original condition (together with all packaging and labelling), and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.

If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt. If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options we will only refund the standard delivery charge.

This right does not apply to perishable items, customised goods and items that are sealed for personal hygiene reasons where they have been unsealed, including jewellery worn in a piercing.

Returning by post

Returns, Refunds, and Exchanges Policy.
How to Return an Item?
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email customerservice@yenom.shop to request a refund and we will arrange collection.
2. Mail your returned item to:

Yenom LTD
16 Devonshire Road
London
N9 8LU

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items can not be returned if they are opened and or used.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
We reserve the right to charge a reasonable restocking fee if the products are faulty, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order if the item isn’t faulty.

Faulty items
In the event of a damaged or faulty item, we will offer you a full refund or replacement ASAP whichever is your preference.

Distance Selling
You of course have a 14 day period in which you can return the goods (unused and in original packaging) for a full refund.